Shipping Policy

Orders are delivered across Pakistan. Standard delivery is PKR 300 per parcel; shipping is free on orders of PKR 4,000 or more.

Estimated delivery time is 2–4 working days. Public holidays, remote locations, weather or operational circumstances may cause delays.

48-Hour Returns & Issue Reporting

Report a wrong or missing item, leakage, transit damage or an apparent manufacturing defect on WhatsApp within 48 hours of delivery.

Include the order name, mobile number, issue description and clear pictures or video. Keep the packaging and affected product until the review is complete.

Non-returnable Cases

• Change of mind or personal preference.
• Opened, used, altered or tampered products, except verified eligible cases.
• Issues reported more than 48 hours after delivery.
• Damage caused by misuse or incorrect storage.

Resolution

Each claim is reviewed before approval. An approved case may receive a replacement, dispatch of a missing item or another suitable resolution.