Return and Refund Policy

Returns

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition as received
• Unworn or unused
• With original tags and packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact us at newfacebyqci@gmail.com or WhatsApp: +92 339 7858707. Returns should be sent to:

📍 Office # P-89, Gole Saban Wala, Montgomery Bazar, Faisalabad, Pakistan

Once your return is approved, we will provide a return shipping label and instructions. Items sent without prior return approval will not be accepted.

For any return-related questions, feel free to email us at newfacebyqci@gmail.com.

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Perishable goods (food, flowers, plants)
• Custom/personalized items
• Personal care & beauty products
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-refundable. If you have questions about your specific item, reach out to us before purchasing.

Exchanges

For faster processing, return the item first, and once the return is accepted, place a new order for the item you want.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without justification. The returned item must be in its original condition with tags and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed and you haven’t received your refund, please contact us at newfacebyqci@gmail.com.

For any further inquiries, reach out to us via:
📩 Email: newfacebyqci@gmail.com
📍 Address: Office # P-89, Gole Saban Wala, Montgomery Bazar, Faisalabad, Pakistan
📞 WhatsApp & Phone: +92 339 7858707