Shipping Policy

Last Updated: 26-02-2025

Thank you for shopping at NewFacePK. We are committed to delivering your orders efficiently and ensuring a smooth shopping experience. Please read our shipping policy carefully to understand our shipping procedures and delivery times.

1. Shipping Coverage

We currently ship across Pakistan and selected international locations. If your location is not covered at checkout, please contact our support team for assistance.

2. Processing Time

• Orders are processed within 1-3 business days after payment verification.
• Orders are not shipped or delivered on weekends or holidays.
• In case of high order volumes, processing times may be extended. We will notify you of any delays.

3. Shipping Time

Location	Estimated Delivery Time
Within Pakistan	3-7 business days
International Orders	7-21 business days

• Delivery times may vary based on your location, courier delays, and unforeseen circumstances.
• Express shipping options may be available upon request.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
• If you do not receive tracking information within the expected timeframe, please contact us.

5. Shipping Delays

• We are not responsible for delays caused by courier issues, customs clearance, weather conditions, or incorrect shipping information.
• In case of significant shipping delays, we will notify you via email or phone.

6. Damaged or Lost Shipments

• If your package is lost or damaged during transit, please contact us immediately.
• If your order arrives damaged, please take photos of the package and products and email them to newfacebyqci@gmail.com within 48 hours of delivery.
• We will assist you in filing a claim with the courier company.

7. Incorrect Shipping Address

• Customers are responsible for providing accurate shipping details.
• If an incorrect address is provided and the order is returned to us, the customer must pay for re-shipment.

8. International Shipping & Customs

• International orders may be subject to customs duties, taxes, or import fees.
• Customers are responsible for any additional customs fees charged by their country.
• We are not responsible for delays due to customs clearance.

9. Contact Us

For any questions related to shipping, feel free to contact us:

📩 Email: newfacebyqci@gmail.com
📍 Address: Office # P-89, Gole Saban Wala, Montgomery Bazar, Faisalabad, Pakistan
📞 WhatsApp & Phone: +92 339 7858707